The PDR solution for roof repair

• Quality of work. Not ill 1M)R
vendors provide the same quality of
work. Lower-quality work may cost less,
hut a top-quality PDR job ensures
customer satisfaction, which can impact
retention rates. In addition to doing
excellent work, in a high-volume simation
it is particularly important that
technicians aLso work efficiently. See
what information a vendor can provide
.ibout the qualit)’ of its work.
” Insurance carried by the PDR
vendor. Make certain tliat the program is
insured sht>uld tlie provider go out of
business or in case a vehicle is damaged
or any problems arise while technicians
are working in your shop.
• Warranties. Is there <i warrant^’ on
PDR work pnnided by the \-endor?
• Sufficient emergency support. In
the post-haiistonn situation, can the
vendor tlirnish enough qualified PDR
technicians within a couple ot days to
work on tíie vehicles that your shop has
tlic cïpportunity to repair? It demand is
even larger than expected, can the vendor
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senti in adJitional technicians tn help?
• Physical set-up. Can the vendor set
up a retail luil damage repair site in a
timely manner? If necessary, can the
vendor provide tents and work outdoors
under them? While not ideal, in a iiighvolunie
situation this type of set-up may
make it possible to service a much larger
number of vehicles in a short period of
time, while enabling your shop to
continue with regular work as needed.
• Realistic job estimating to get vehicles
back to their originai conditions.
With major dent damage, a quick-anddirt>’
estimating job can be way off the
mark. Even a simple step like checking a
vehicle outside in the sun can make a
major ditTerence. If the mof of a car has 60
dents, i)0 K)of dents sliould be listed on
the estimate. Ask for specifics on how the
PDR vendor prices jobs.